The Internet is an amazing tool. It has the power to change the way we live, and we’re starting to see that potential today. With only a few mouse-clicks, you can follow the news, look up facts, buy goods and services, and communicate with others. It’s important to “Medintu Health Solutions Private Limited” to help our user’s retain their privacy when they take advantage of all the Internet has to offer. 

Protecting the privacy and the confidentiality of user’s personal information is ultimate motto of the management and the staff at Medintu Health Solutions Private Limited. 

Medintu Health Solutions Private Limited a company duly incorporated under the provisions of the Companies Act, 2013 (“us”, “we”, or “Medintu”) is the owner, author and publisher of the internet resource “https://medintu.in (“Website”) on the world wide web as well as the software and applications provided by Medintu, including but not limited to the mobile application ‘Medintu’, and the software and applications of the brand names “Medintu”, “Medintu Checker”, “Medintu eClinic”, “Medintu Pages”, “Medintupedia”, “Medintu TraX”, “Medintu Mart”, “Medintu Mart+”, “Medintu Ratings”, “Remote Medintu”, “Medintu Compare The Medicos”, “Medintu Connect”, “Medintu+”, “Medintu Medical Global Connect”, “Social Medintu”  (together with the Website, referred to as the “Services”).  

Genesis 

Apart from the moral commitment of Medintu towards protecting the privacy and the confidentiality of user’s (“You” or “Your” or “Yourself” or “User”) personal information we strictly adhere to the requirements of the data protection law established in India and this Privacy Policy is published in accordance with: • Section 43 A of the Information Technology Act, 2000; • Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”); and • Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.  

“Personal information” is defined under the SPI Rules to mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. The SPI Rules further define “sensitive personal data or information” of a person to mean personal information about that person relating to: • passwords; • financial information such as bank accounts, credit and debit card details or other payment instrument details; • physical, physiological and mental health condition; • sexual orientation; • medical records and history; • biometric information; • information received by body corporate under lawful contract or otherwise;

• visitor details as provided at the time of registration or thereafter; and • call data records. 

However Information that is freely available in the public domain or accessible under the Right to Information Act, 2005 or any other law will not be regarded as sensitive personal data or information.  

PRIVACY STATEMENT  

We collect, use and disclose your personal information to: 

• care for you; 
• As a New user, when you register/create an account, place your order, or upload your medical prescription at Medintu;
• As an Existing user, when you update your existing profile on Medintu;
• When you sign up for eNewsletter at Medintu;
• When you use ask Our Pharmacist service, Contact Us or submit your Testimonials at Medintu.
• conduct research; 
• compile statistics; 
• comply with legal and regulatory requirements and 
• fulfil other purposes permitted or required by law.  

Your request for care implies consent for our collection, use and disclosure of your personal information for purposes related to your care as noted above. All other purposes would require your express consent.  

You have the right at any time to withhold or withdraw your consent to disclose personal health information. You will be required to sign the appropriate form which will be forwarded to the Medintu’s Privacy Officer.  

Medintu’s Principles of Privacy   

• Accountability  

We take our commitment to securing your privacy very seriously. Medintu and each of its staff associated with you is responsible for the personal information under his/her control. Our employees are informed about the importance of privacy and receive information periodically to update them about our Privacy Policy and related issues.  

• Why We Collect Information  

We ask you for information to establish a relationship and serve your needs. We obtain most of our information about you directly from you, or from other health practitioners whom you have seen and authorized to disclose to us. We will limit the information we collect to what we need for those purposes, and we will use it only for those purposes. We will obtain your consent if we wish to use your information for any other purpose. 

• Consent  

You have the right to determine how your personal health information is used and disclosed. You have the right at any time to withhold or withdraw your consent to disclose personal health information. 

By accessing this Website and whenever you submit any information to Medintu, or use products and services offered by our Website, you agree to be bound by the terms of this Privacy Policy. Please read below carefully the entire Privacy Policy before using Medintu’s website: 

As part of providing our Services to you, We may need to send routine communications to you, such as order transaction emails and other administrative messages through email and notifications posted on the Website or through other means available, including text and other forms of messaging. Though we prefer to communicate with you via email, as may be deemed necessary, you agree to receive our phone calls, related to your orders/request on Medintu. 

When you sign up to receive our eNewsletter, We may periodically send emails about new products, special offers or other information, which you may find it interesting and beneficial as well. If you do not wish to receive promotional information from us, you can, at any time, choose to opt out of receiving Medintu promotional eNewsletter. To unsubscribe from our eNewsletter, you can follow the directions included at the eNewsletter. 

You must ensure to provide us with the correct or up-to-date Personal Information. This will allow us to contact you for further correspondences with respect to your services or orders at Medintu. We are not responsible for any inaccurate information you provide to us, which may affect your shopping and user experience on our website. 

If, at any time, you want to access, update, modify or eliminate any of your account information at Medintu, you may do so by clicking “Your Account”, and then review/change your sensitive personal information as you want it to be. 

Medintu may, in future, request other optional information from you in order to customise the Website to deliver personalised service to you.  

• Information  Collection  

We collect information by fair and lawful means and collect only that information which may be necessary for purposes related to the services rendered by us. Medintu collects the following personal information from the Users: 

1. Name;
2. User ID;
3. Email address;
4. Address (including country and ZIP/postal code);
5. Gender;
6. Age;
7. Phone number;
8. Password chosen by the User;
9. Valid financial account information; and
10. Other details as the User may volunteer.  

No sensitive personal data or information is automatically collected by Medintu from any casual visitors of this website, who are merely perusing the site. 

Nevertheless, certain provisions of this Privacy Policy are applicable to even such casual visitors, and such casual visitors are also required to read and understand the privacy statements set out herein, failing which they are required to leave this website immediately. 

If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, stored or used, merely quitting this browser application should ordinarily clear all temporary cookies installed by Medintu. All visitors, however, encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as Medintu cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website. 

You are not a casual visitor if you have willingly submitted any personal data or information to Medintu through any means, including email, post or through the registration process on the Website. All such visitors will be deemed to be, and will be treated as, Users for the purposes of this Privacy Policy, and in which case, all the statements in this Privacy Policy apply to such persons.   

• Usage, Disclosure and Retention  

The information we request from you is used for the purposes defined. We will seek your consent before using the information for purposes beyond the scope of the Privacy Statement. 

We do not sell, rent or exchange your any personally identifiable information that you provide to us through this Website with any third party for commercial reasons. However, We engage trusted online payment service partners namely …………………………. to perform payment processing and authorisation services (for net banking or credit/debit card validation). Through your use of the Medintu Services, you consent to our collection and transfer of your information to our payment service partner websites ………………. 

As with any business, it is possible that as our business develops, we might sell or buy other businesses or assets. In such transactions, User information is typically one of the transferred business assets. Accordingly, in the event that Medintu, or substantially all of our assets, is acquired by a third party, such information may be one of the assets that is transferred or acquired by a third party. Under such circumstances, Medintu would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Policy. You acknowledge that such transfers may occur, and that any acquirer of Medintu may continue to process your personal information as set forth in this Privacy Policy. 

We understand the confidential nature of the prescription you provide us to process your medication order and we treat your prescription as a protected information.   

• Accuracy  

We endeavour to ensure that all decisions involving your personal information are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all material information and to inform us of any relevant changes.  

• Safeguards: Protecting Your Information  

We guarantee that all your personal information with us is secure. Medintu takes careful precaution to protect your personal information from unauthorised access, improper use or disclosure or unauthorised modification. To prevent unauthorised access, we have put in place the latest industry-standard security technology and procedures to safeguard the information we collect online.   

• Challenging Compliance  

We encourage you to contact us with any questions or concerns you might have about your privacy or our Privacy Policy. We will investigate and respond to your concerns about any aspect of our handling of your information.  

In most cases, an issue is resolved simply by telling us about it and discussing it. You can reach us at: info@medintu.in

• Change to privacy policy 

The Users acknowledge that this privacy policy is part of the Terms of Use and unconditionally agree that becoming a User (both Registered and Browsing Guest user) of the Website and its Services signifies their assent to this privacy policy. User’s visit and any dispute over privacy is subject to this policy and Terms of Use. Medintu may update this privacy policy at any time, with or without advance notice. In the event there are significant changes in the way Medintu treats User’s personally identifiable information, Medintu will display a notice on the Website or send Registered Users an email, as provided for above.  

Unless stated otherwise, Medintu’s current privacy policy applies to all information that Medintu has about Users and their accounts. Not withstanding the above, Medintu shall not be required to notify the Users of any changes made to the privacy policy. 

If a User uses the Service after notice of changes have been sent to such User or published on the Website, such User hereby provides his/her/its consent to the changed practices.