Advises present or prospective customers by answering incoming calls on a rotating basis.

• Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy or retain products or services by following a prepared script to give product reference information.
• Coordinating with different external and internal stakeholders
• Negotiate/convince customers to onboard. Satisfactorily respond and give answers to the people calling in. 
• Book appointments of the doctors on the portal. 
• Call back to the patients in case of rescheduling of appointments. 
• Give exact information about the various facilities in the hospital.
• Handle day-to-day operational activities and tasks, including Administrative/Accounting etc. Client visits face to face
• Creating detailed customer care protocol to be followed by all customer care staff
• Analyzing customer data and communication to adjust customer care strategy
• Training customer care staff on customer service protocol
• Building relationships with customer care team members to maximize team productivity
• Monitoring customer and staff interactions using client relationship management software

WalkIn Face to Face Interview schedule:

• Time: Between 11:00 am to 07:00 pm
• Rotational Shift
• Job Types: Full-time,
• No work-from-home