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Customer Care Executive

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Job description

Advises present or prospective customers by answering incoming calls on a rotating basis.

  • Operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
  • Influences customers to buy or retain products or services by following a prepared script to give product reference information.
  • Coordinating with different external and internal stakeholders
  • Negotiate/convince customers to onboard. Satisfactorily respond and give answers to the people calling in. 
  • Book appointments of the doctors on the portal. 
  • Call back to the patients in case of rescheduling of appointments. 
  • Give exact information about the various facilities in the hospital.
  • Handle day-to-day operational activities and tasks, including Administrative/Accounting etc. Client visits face to face
  • Creating detailed customer care protocol to be followed by all customer care staff
  • Analyzing customer data and communication to adjust customer care strategy
  • Training customer care staff on customer service protocol
  • Building relationships with customer care team members to maximize team productivity
  • Monitoring customer and staff interactions using client relationship management software

WalkIn Face to Face Interview schedule:

  • Time: Between 11:00 am to 07:00 pm
  • Rotational Shift
  • Job Types: Full-time,
  • No work-from-home

Salary:
₹12,000.00 - ₹20,000.00 per month
Language:
Hindi (Preferred), English (Preferred), Telugu
Speak with the employer
+919100907622
Location:
Address: Plot 470 & 471, Northeast Avenue Building 1st-floor, Ayyappa Society Main Rd, Madhapur, Telangana 500081 https://bit.ly/2Q0iJzy

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Address

Plot 470 & 471, Northeast Avenue Building 1st-floor,Madhapur, Hyderabad, Telangana, 500081

Phone

+919100907036, +919100907622

Book a Doctor Consultation Online.

Address

Plot 470 & 471, Northeast Avenue Building 1st-floor,Madhapur, Hyderabad, Telangana, 500081

Phone

+919100907036, +919100907622

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